- More than 30 days before departure: we refund your deposit in full, or you can keep it as credit toward a future trip.
- 30 days or fewer before departure: the deposit is not refundable. Because the balance is paid on the first day of your tour, you do not owe the balance if you cancel before your tour begins.
Last updated: October 17, 2026
These terms apply to every trip booked with Across Morocco Travel (“we”, “us”). Please read them before you book.
1. Our agreement
A contract is formed between us and the lead traveler when you pay your deposit and we send you a written booking confirmation. The lead traveler accepts these terms for everyone on the booking and is our contact for payments, changes and cancellations. Your confirmation lists the services we will provide.
2. Quotes and prices
Every quote is itemized and lists what is included. Prices are quoted in the currency shown on your quote (US dollars or euros) and are fixed when you pay your deposit. We do not add charges after your booking is confirmed, other than extras you ask for or choose to buy during your trip.
3. Payment
A 30% deposit confirms your booking. You can pay it by PayPal, bank transfer or Wise. The remaining balance is paid in cash to your guide on the first day of your tour, in euros, US dollars or Moroccan dirhams, as shown in your booking confirmation. We will tell you the payment options available when we send your quote.
4. Your details
Please send the information we need to arrange your trip, such as full names as shown on passports, arrival details, and any health conditions, allergies, dietary needs or mobility needs. This helps us plan safely and comfortably.
5. Cancellation and refunds
More than 30 days before departure: we refund your deposit in full, or you can keep it as credit toward a future trip.
30 days or fewer before departure: the deposit is not refundable. Because the balance is paid on the first day of your tour, you do not owe the balance if you cancel before your tour begins.
6. Changes to your trip
You can ask for changes to your itinerary before and during your trip, and we will arrange them where we can. We may also adjust a route, stay or activity because of weather, road conditions, safety or events outside our control, and we will offer the closest suitable alternative. If we have to cancel a trip, we will refund what you paid for services we do not provide, or offer you new dates.
7. What is included and not included
Your quote lists what is included. Unless your quote says otherwise, the following are not included: international flights, visas, travel insurance, personal expenses, tips, optional activities, and meals that are not listed.
8. Travel documents and entry rules
You are responsible for a valid passport, any visa or entry document you need, and any health requirements. Rules change, so please check official sources, such as the US State Department’s page for Morocco or your own government’s travel site, before you travel.
9. Travel insurance
We strongly recommend travel insurance that covers medical care, emergency evacuation and trip cancellation, bought when you book.
10. Health, age and safety
Please make sure you are able to take part in your trip. Children are welcome on most of our tours, and we adapt the plan to their ages. Adults traveling with children are responsible for their supervision and safety. Seat belts must be worn in all vehicles.
11. Adventure travel and acceptance of risk
Desert, mountain and off-road travel involves risks, including rough roads, heat, remote locations and limited medical care. By booking, you accept these risks and agree to follow your guide’s instructions.
12. Our guides’ authority
Our guides and drivers make the final decision on matters of safety, including routes, stops, weather and road conditions. If a traveler ignores safety instructions or puts others at risk, we may end that traveler’s participation without a refund.
13. Activities arranged by others
Activities that you arrange yourself or buy from third parties are provided by those operators under their own terms and are not part of our contract with you.
14. Our responsibility
We take reasonable care and skill in arranging and delivering your trip. We are not responsible for events beyond our reasonable control, such as severe weather, road closures, strikes, government action or health emergencies, or for loss of or damage to personal belongings. Nothing in these terms limits any right you have that cannot be limited by law.
15. Complaints
If something is not right during your trip, please tell your guide or contact us straight away so we can fix it. If we cannot resolve it, send us the details in writing within 30 days of the end of your trip.
16. Photos
We may take photos during your trip for our website and social media. Tell us at any time if you prefer not to be featured.
17. Privacy
We handle your personal information as described in our Privacy Policy.
18. Updates and validity
We may update these terms. The version in effect on the date you book applies to your trip. If any part of these terms is found to be unenforceable, the rest remains in force.
19. Contact
Email info@acrossmoroccotravel.com, message us